Sales Service Excellence
Sales Service Training Programs
Help leaders and staff formulate the service vision, service charter and sales service standards.
Strategically and cohesively create, develop and lead a care-centered sales service culture.
We bring together insightful leaders, committed coaches and trained customer-facing staff.
For Leaders
It is vital for senior managers to take a leadership role in the evolving sales-service culture. Grow your leadership coaching skills to design, embrace, model and encourage the kind of top quality sales and service behaviours that front-line staff can emulate.
Formulating the service vision, service charter and service standards
Measure what is happening - recognising and rewarding the positives
Stay with it for the long term - culture change takes a couple of years
For Salespeople
Once leaders are on board growing their coaching skills, it’s time to up-skill the customer-facing staff for both in-person, phone and email sales service excellence. Your team will discover;
Why adding value is an extension of customer service
How to inject value without coming across as a pushy salesperson
How to listen for clues and cues, and how to recommend the right solutions
How to build long-term relationships through cross-selling
How to create outstanding and extraordinary customer service experiences
The service offering should be aligned with the sales offering
If your people are just doing ‘customer service’ and not looking for opportunities to inject value into the customer’s buying experience via ‘selling’, then someone else’s team will.
Let’s work together to ensure you don’t give away valuable business.
